Basic requirements for using IP2SG

  1. Is it mandatory to register for an IP2SG eServices account (“Account”)?
    No. The electronic online system (EOS) now has two portals – the public portal and the customer portal. The public portal can be accessed without having to register or log in. The customer portal can only be accessed by users who have registered for an Account. Users are required to log in to access the customer portal.

  2. What are the benefits of registering for an Account?
    Registering for an Account provides you with access to the customer portal, which has more functions than the public portal. For example, in the customer portal, a user will be able to track filing and payment details, and be able to send and receive correspondences through the EOS.

  3. Who is eligible to register for an Account?

    Individual Accounts
    Anyone with a valid Singapore address for service and a valid SingPass or email address can register for an Individual Account via SingPass or Account via email address.

    Corporate Accounts
    Corporate accounts are available only to Singapore entities with an UEN. UEN stands for Unique Entity Number. It is a standard identification number for Singapore corporate entities to interact with government agencies. All users in this corporate account should have a SingPass account. SingPass ID is used by residents of Singapore to access e-services offered by government agencies. The account needs to have at least one user designated as an Administrator, who is authorised to manage and transact under the Account. An Administrator can authorise other users to transact under the Account

    You may wish to register forv a CorpPass account or an IP2SG corporate account.

  4. What is the difference between a CorpPass and IP2SG Corporate account?
    CorpPass is a new corporate digital identity for businesses and other entities (such as non-profit organisations and associations) to transact with Government agencies online. CorpPass was launched for IP2SG on 15 September 2016. It will be progressively rolled out from September 2016 to December 2017, with digital services from other government added in each phase. You may click here to register for CorpPass.

    IP2SG Corporate account is used for IP2SG transactions only. These accounts will be completely replaced by CorpPass from August 2017. IP2SG corporate accounts holders who currently login to their accounts using SingPass will be able to login to the same accounts using CorpPass.

    We strongly advice new registrants to register for CorpPass accounts instead of IP2SG corporate accounts.

  5. Is there an account registration fee?
    No. Account registration is free.

  6. How do I register for an Account?
    Account registration can be done online. Please click on New Account and fill up the account registration form.

  7. When will my account be activated?
    Your account will be activated immediately upon successful registration.

Changes to the account and password reset

  1. How do I terminate a user or an account?
    Account registration can be done online. Please click on New Account and fill up the account registration form.

  2. What is the procedure for updating Account, Administrator or User information?
    Please refer to our user manual for details, available here

  3. I have forgotten my SingPass password. What should I do?
    Please refer to the SingPass website for details, available here.IPOS has the appropriate computers available at our office for public use. Please approach our staff should you need to use them.

Hardware / Software requirements

  1. What are the recommended hardware / software requirements for the use of IP2SG eServices?
    To achieve a reasonable level of performance, please ensure you have the required hardware and software as set out on the user manual, available here.

  2. What can I do if I do not have the required hardware or software?
    IPOS has the appropriate computers available at our office for public use. Please approach our staff should you need to use them.

Online filing / submissions

  1. What type of Forms can be filed on IP2SG?
    Details on the Patents Forms, Trade Marks Forms, Designs Forms, Common Forms and hearings-related Forms may be found on the IP2SG website here.

  2. Do I need to submit a paper copy of my submission after filing it electronically with IP2SG?
    No. Such copies would be treated as separate submissions. Duplicate submissions may cause confusion and delay the processing of your forms.

    Please note that there could be exceptions to this in hearings-related matters. The Registrar may, at his discretion, request for hard copies of any documents submitted electronically. For example, if a contentious matter proceeds to an interlocutory or a full hearing, the Registrar may, after consulting with the parties, give directions as to the filing of paper copies of the written submissions and bundles of authorities. This will enable hearing officers and agents to better refer to these documents during the hearings.

  3. What if the file size of my submission by electronic submission via EOS (e.g. of the patent specifications) exceeds the 100-megabyte (100MB) limit?

    In the event that the 100MB file size limit is exceeded, for the following forms, the applicant can submit the electronic form via the EOS and follow up by submitting the docment attachments via portable media:
        - Form CM4
        - Patents Form 1, 12, 13, 14, 17, 37 and 56
        - Designs Form D3
        - Form HC6, Evidence by Initiator, Evidence by Respondent, Evidence in Reply by Initiator and Written Submissions and Bundle of Authorities.

    For forms other than those listed above, the applicant can request the Registrar in writing to allow the hard copy form and accompanying documents (if any) to be submitted. The Reigstrar may at his discretion, approve the request or otherwise direct the manner by which the submission is to be made.

  4. When can I file my patent, trademark or design application online?
    IPOS will accept online filings 24 hours a day, 7 days a week, subject to availability of the server, which will be under maintenance from time to time.

  5. Do I need to file a cover letter with my electronic submission?
    A cover letter is not mandatory for electronic submissions, but if needed, a cover letter can be optionally attached to electronic submissions to provide additional information.

  6. How will I know if IPOS has received my electronic form submission and payment?
    Upon successful complete transmission of the electronic form, accompanying documents (if any) and payment, a receipt will be generated and displayed. Applicants can print this receipt for record purposes. The technology involved in checking the completeness and integrity of your transmission is part of the standard protocols used for online transmissions.

  7. Why am I unable to see or print the payment receipt immediately after payment?
    This could mean that the pop-up blocker is enabled. The payment receipt launches itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the user manual, available here.

  8. Where can I find records of my transactions in the payment history and records of my submissions?
    Records of your payment transactions are available in the payment history. Please note that you have to be granted Finance Administrator Role rights to retrieve payment receipts. Records of your submissions (e.g. copies of submitted forms) are available under My Filing History / My Clients' Filing History.

  9. How is the lodgement date accorded for an online submission of a Patents Form via the EOS?
    The online submission via the EOS consists of the Patents Form, fee and accompanying documents (if any). Where the Patents Form and accompanying documents (if any) are submitted online via the EOS, the lodgement date of the submission is the day the Patents Form and fee is completely and successfully received at IPOS, as shown on the receipt generated upon their successful complete transmission. Where the Patents Form is submitted online via the EOS and accompanying documents are submitted on portable media, the lodgement date of the submission is the date the portable media is received by IPOS.

  10. What is the Online Save Feature for Patents, Trade Marks and Registered Designs Forms?
    The Online Save Feature is available for all Patents, Trade Marks and Registered Designs Forms ("Forms"). It allows you to save the details which you have keyed into the online Forms on our server for a maximum of 90 days. You must complete the submission or re-save the details before the end of the 90 days, or the details will be deleted. There is no limit on the number of electronic Forms that a user can save.

  11. Why are the addresses of applicants not auto-populated by the system when some applicants are selected from an applicant dropdown list?
    This may occur for some applicants on the first instance the applicant is selected. In such cases, please enter the applicant's address. Subsequently, when the same applicant is selected, the applicant's address will be auto-populated by the system.

  12. Why is the IP2SG website connection so slow?
    We are working with our vendor to rectify the technical issues to improve the response and connection time of the IP2SG website. Please note that the file download/upload speed is dependent on your network's available bandwidth and file size. We apologise for any inconvenience caused.

  13. Why are the eNets and SingPass website connections so slow?
    If you have enquiries regarding technical issues with the eNets and SingPass websites, we can assist to escalate your enquiries to the technical staff of the eNets and SingPass websites.

  14. Why can’t I see anything when I try to view individual application records?
    This could mean that the pop-up blocker is enabled. The application launches itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the user manual, available here.

  15. Why are P-No. and publication numbers no longer issued? Have they been replaced?
    Previously, upon the filing of a patent application, it would be given an application number. Upon the publication of this patent application, it would be given a publication number, which would also be used as the P-No. upon the patent being granted. To simplify Patents processing, this publication number / P-No. is no longer being issued or used. Moving forward, all patent applications and subsequent patent grants will be referred to by their application numbers.

  16. In IP2SG, what is the application number format for Patents-related matters?
    The following table explains the new IP2SG application number format for Patents-related matters:

       Old format used in ePatents system  New format used in IP2SG system
    1990s patent applications  <YY> <5 digits>-<1 check digit>
    Note that <YY> indicates the last two digits of the year.
    e.g.  9612345-1
     <YYYY><5 digits><1 check digit>
    Note that <YYYY> indicates the four-digit year and there is no dash before the check digit.
    e.g. 1996123451
    2000s patent applications <YYYY><5 digits>-<1 check digit>
    e.g. 200312345-1
    <YYYY><5 digits><1 check digit>
    Note that there is no dash before the check digit.
    e.g. 2003123451

    For all filings filed via IP2SG, the application number format is:
    <NN><YYYY><12345><C>, where:
    • <NN> indicates the type of application, e.g. ‘10’ is for PF1 applications, ‘11’ is for PF37 applications via PCT.
    • <YYYY> indicates the year during which the number is assigned.
    • <12345> is the serial number for the application.
    • <C> is an assigned alphabet, from P-Y.
    • Example for PF1 application: 10201300005Y
  17. In IP2SG, what is the application number format for Trade Marks-related matters?
    For all trade marks filings filed via IP2SG, the application number format is:
    <40><YYYY><12345><C>, where:
    • <40>is the starting 2 digits for trademarks-related applications.
    • <YYYY> indicates the year during which the number is assigned.
    • <12345> is the serial number for the application.
    • <C> is an assigned alphabet, from P-Y.
    • Example for TM4 application: 40201400001Y
  18. In IP2SG, what is the application number format for Registered Designs-related matters?
    The following table explains the new IP2SG application number format for Registered Designs-related matters:
       Old format used in eDesigns system  New format used in IP2SG system
    National applications D <YYYY>/<running number>/<check Alphabet>
    Note that <YYYY> indicates the four-digit year.
     e.g.  D 2001/1510/B
     D<year><running number><check Alphabet>
    Note that <YYYY> indicates the four-digit year and there is no space before the year.
    e.g. D20011510B
    Applications prior to 13 November 2000 DU<YYYY>/<running number>/<check Alphabet>
    Note that <YYYY> indicates the four-digit year.
    e.g.  DU2001/1510/B
    DU<year><running number><check Alphabet>
    Note that <YYYY> indicates the four-digit year.
    e.g. DU20011510B

    For all filings filed via IP2SG, the application number format is:
    <NN><YYYY><12345><C>, where:
    • <NN> indicates the type of application, , e.g. ‘30’ is for national design applications filed on Form D3.
    • <YYYY> indicates the year during which the number is assigned.
    • <12345> is the serial number for the application.
    • <C> is an assigned alphabet.
    • Example for a Form D3 application: 30201400025P

Preparation of documents for electronic submission

  1. What file format must electronically-submitted documents be in?
    Generally, all electronically-submitted documents, other than the online Patents, Trade Marks and Registered Designs Forms, must be in Portable Document Format (“PDF”). Text-searchable PDF documents are recommended. Submitting information in PDF guarantees that information is identically represented in different environments and retains the integrity of the data. Other acceptable electronic formats will be reflected at the point of uploading the document

  2. How should applicants prepare the patent specifications before attaching them to the online Patent Forms?
    • Ensure that all the documents are A4-sized.
    • In respect of an application for a patent, unless otherwise provided, the application documents shall be submitted in separate electronic files in PDF format (black-and-white or grayscale electronic documents), including:
      • the description, with claims (if available);
      • the drawings (if available);
      • the abstract.
    • Please do not activate any "locks" to prevent cutting and pasting text within the document, as our system may need to place your preferred drawing in the abstract if required.
  3. What is the recommended image resolution for electronic submission
    It is recommended that PDF text documents be scanned at a resolution of 200 dpi. Drawings should be scanned at a resolution of 300 dpi. For patent-related filings, all images should be saved as black-and-white, or grayscale. You may wish to crop the images to reduce the surrounding white space.

Portable Media Submission to IPOS (for files which exceed 100MB)

  1. When should I use portable media?
    You will need to submit documents on portable media should the relevant documents accompanying any of the Patents, Trade Marks and Registered Designs Forms submitted via the EOS exceed the 100MB limit for online submissions.

  2. What kind of portable media can I use?
    Currently, Recordable Compact Disks (“CD-R”) and Recordable Digital Versatile Disks (“DVD-R”) are the accepted forms of portable media. Please note that submitted portable media will not be returned.

  3. What should I take note of when using portable media to submit documents?
    Submissions made on portable media will be treated as received by the Registry in the same manner as submissions made by way of paper documents as provided in the Patents Rules. Portable media sent to the Registry must be prepared in accordance with the instructions below and must be accompanied by proof of payment, to be considered submitted:
    • All documents stored on each piece of portable media (i.e. CD-R or DVD-R) must relate to the same patent application.
    • Each piece of portable media must be prepared as a single session data disc.
    • Label each piece of portable media accordingly by applying a self-adhesive label to the portable media and ensure that the following details have been written in indelible ink or printed onto the label:
      • Subject: IP2SG submission
      • Name of the IP2SG account holder (where available)
      • Names of the electronic files stored on the portable media
      • The e-filing reference number (where available)
      • The patent application number (where available)
      • The applicant's/agent’s own reference (where available).
    • After completing payment, print out two copies of the receipt. Keep one copy for your reference.
    • All portable media containing the relevant documents submitted to the Registry must be accompanied by proof of payment for the relevant form in a sealed envelope. The envelope can be sent to the Registry by:
      • post; or
      • hand (during our hours of business); or
      • or Patent-related filings, by placing it into the Patents Deposit Box (after our hours of business).
  4. What modes of payment are available?
    The available modes of payment are:
    • MasterCard / VISA
    • Customer may pay using online credit card payment gateway operated by Network For Electronic Transfers Singapore (“NETS”).
    • NETS Direct Debit (Internet Banking)
    • eNETS Direct Debit is an online payment mode which allows users with DBS/POSB, OCBC, UOB or Citibank Internet Banking accounts to make online payments by direct debit.
    • Inter-bank GIRO
    • For Inter-bank GIRO payment, please complete and submit a GIRO form to IPOS (available here). Activation of the GIRO account will take about a week depending on your bank’s procedures. You will be notified by email when GIRO is activated.

Emergency Procedures

  1. What happens if I cannot make my submission or payment online because the website / system is unavailable?
    IPOS will endeavour to ensure that essential services continue with the least possible disruption or delay.

    In the event that the electronic online system is unavailable for an extended period of time, a message will be placed on the IPOS website and the IP2SG website on the mode of submission and payment.

    Please note that it remains your responsibility to ensure that deadlines are met. Unless otherwise notified, you should assume that the deadlines continue to apply. You are encouraged to address important deadlines ahead of time to minimise the risk of affecting your interests or your clients' interests.

IPOS facilities to assist in online filing via the EOS

  1. How will IPOS assist us if we do not have the necessary resources to do online filing via the electronic online system?
    You may call us at 6339 8616 or walk in to IPOS at 51 Bras Basah Road #01-01 during office hours. Our staff will assist you with filing using the computer at the site.
    • Self-Help Facilities
    • IPOS has a computer workspace with a scanner, Adobe PDF Writer software and a CD-R/DVD-R Writer for conversion of paper documents into digital format. The terminal may also be used for online filing via EOS and electronic media preparation.
    • Service Bureau
    • A service bureau will be available to assist applicants in converting their paper documents to an electronic format. Paper documents will be scanned and submitted for applicants at a fee. Applicants will be notified to collect their paper documents.
      In order to make use of the service bureau, please submit a Service Bureau Request Form (available here) with your paper documents to the Registry or through the Patents Deposit Box (for patent-related filings only) with the relevant fees and service bureau charges.
    • Patents Deposit Box
    • The Patents Deposit Box is available at IPOS’ office to receive patent submissions after our hours of business, which can be used for the following patent-related submissions:
      • Submissions on portable media (for Patents Forms that have been electronically submitted, but have accompanying documents exceeding the attachment upload limit); and
      • Submissions of paper documents.

IP2SG search feature

Kindly note that IPOS is not able to guarantee the accuracy of the search results. Please view the full terms, conditions and disclaimers of use on the IP2SG website.

  1. What types of search are available on IP2SG?
    • Simple search
    • Advanced search
    • Abstract & specification search
    • Journal search
    • The full list of search criteria available can be found in the search interface here.
  2. What information is available in the Patent Register
    The Patents Register contains basic bibliographic information, status information (e.g. events which have occurred) and renewal details. For applications filed after the commencement of the new legislation on 14 February 2014, entries on the Patents Register would be made only when the applications are published (i.e. when the abstract has been published and the file is made available for public inspection).

  3. What is a Patent Specification?
    The Patent Specification refers to the description, claims and drawings (if any) of the invention. An applicant is required to fully disclose his invention in the application (i.e. what it is and how it works). Specifications are only available for published applications and patents (i.e. made available for public inspection).

  4. Is information on patents filed outside Singapore available on the IP2SG website?
    No. The IP2SG database only contains information on Singapore patent applications and patents.

  5. How can I find out more about patent applications and patent-related procedures?
    Please visit the IPOS website for more information. Alternatively, you may submit your enquiry here.

  6. How long will it take for the IP2SG database to be updated with information from online submissions via the EOS?
    The IP2SG database will, as far as possible, be updated within the same day the online submissions via the EOS are successfully made.

  7. Do I need to be a registered user to perform searches and/or download information?
    No. You do not have to be a registered user to access these services. Use of the search engine and downloading of information are available on the public portal.

  8. Is it possible to request for the inspection of a file?
    Yes, you may request to do so for patents applications and registered designs applications by submitting a request on Form CM10 to IPOS. Please note that Form CM10 is only available for electronic filing via the EOS by a registered user. Once the file is ready for inspection, you will be notified to inspect the file electronically on the IP2SG website.

  9. How do I search for similar trade marks on IP2SG?
  10. To search for similar trade marks on IP2SG, please click here and select the option “Trade Marks Similar Mark”. Key in a maximum of five words and/or five Chinese characters to being your search. You may also indicate the relevant Class number(s) in order to narrow the search results. If you need to search across more than five words and/or Chinese characters, you may do a second search for the additional words and/or characters.

  11. How do I conduct a registered designs search on IP2SG?
  12. To conduct a registered designs search on IP2SG, please visit the Public Search & Enquiry section and select from, among others, the following search options: class and sub-class, article name, status of designs, etc.

eJournal & Downloads

  1. What software should I use to view the Patents, Trade Marks and Registered Designs eJournal?
  2. Adobe Acrobat Reader version 4.0 or above is needed to view these eJournals

  3. How long will each issue of the Patents, Trade Marks and Registered Designs eJournal be available on the IP2SG website
    Each issue of the eJournals will be available free-of-charge on the IP2SG website for three months.

  4. How do I obtain past issues of the Patents, Trade Marks and Registered Designs eJournals which are not available on the IP2SG website?
    To obtain copies of past issues of eJournals which are not available on the IP2SG website, please contact us at ip2sg@ipos.gov.sg.


Correspondence Module (eCommunications)

  1. What is the correspondence module?
    The correspondence module is the part of the customer portal that handles correspondence. This module will be used to send and receive correspondence to and from IPOS electronically. It will replace sending and receiving of correspondence to and from IPOS via fax and/or post. Only users who have registered for an IP2SG account will have access to this module.

  2. What is the disk space allocated for the correspondence module?
    There is no disk space limit. However, it is recommended to do regular housekeeping to avoid compromising on performance.

  3. Can I retrieve a deleted correspondence?
    No, it is not possible to retrieve a deleted correspondence. The system checks that the correspondence has been downloaded before allowing the user to delete it. You may also wish to back up the downloaded correspondence.

  4. What roles can be allocated to users of the correspondence module?
    Different roles can be assigned to users. The following are the roles available for users of the correspondence module.
    • Send Correspondence – The user can reply to correspondence and send ad-hoc correspondence.
    • Download Correspondence – The user can download correspondence.
    • Move Correspondence – The user can move correspondence from one folder to another.
    • Assign Correspondence – The user can assign correspondence from one user to another.
    • Archive Correspondence – The user can route correspondence from other folders to the archive folder.
    • Delete Correspondence – The user can delete correspondence from the correspondence module.
    • Correspondence Admin – The user is able to perform all the above functions. In addition to the above, the user also has access to the "Manage Correspondence" function which allows him to :
      • change settings related to the correspondence module;
      • create folders; and
      • access the correspondence audit trail.

  5. What are the recommended minimum roles that need to be assigned to a user who will regularly send and receive correspondence?
    The following roles are recommended:
    • Send Correspondence
    • Download Correspondence
    • Move Correspondence

  6. Is there a limit to the number of folders that can be created?
    Up to 500 folders can be created per IP2SG account.

  7. Will there be a list of correspondence sent to and received from IPOS?
    A summary of the correspondence that a user sent to and received from IPOS will be sent by email at the end of the day to the user's email address as indicated in the user’s account details. This end-of-day correspondence summary email cannot be found in the customer portal.

  8. What happens to the correspondence when a user leaves a firm?
    All correspondence can be assigned to another user. Please note that a user account can be terminated only after all correspondence have been reassigned to another user.

  9. What happens to a user’s draft correspondence when he or she is on leave?
    The draft can be assigned to another user. The Correspondence Administrator will be able to view drafts created by users and assign the drafts to other users.

  10. Is "message" a mandatory field when drafting correspondence?
    It is mandatory to enter a message only if there are no attachments.

  11. Are all actions taken by an administrator on unassigned correspondence synchronised among the other administrators?
    Actions taken by an administrator on unassigned correspondence will be synchronised among the other administrators except when replies are made to correspondence. For example, if an administrator moves correspondence to a new folder, the other administrators will see that the correspondence has been moved to the new folder. However, if an administrator replies to the correspondence, the reply will only be stored in the Sent folder of that administrator who replied. Another administrator who wishes to see this reply may search for it by using the "Search Correspondence" module.

  12. What happens to correspondence which is assigned by an administrator to a user?
    When an administrator assigns correspondence to one user, this correspondence will be moved to the user’s correspondence module and will no longer appear in the administrator’s correspondence module. The administrator can still use the “Search Correspondence” module to search for this assigned correspondence and take the necessary action on this assigned correspondence as if it is still in the administrator’s correspondence module.

One-stop domain name reservation through IP2SG w.e.f. 9 June 2016

  1. What is One-Stop Domain Name Reservation through IP2SG?
    IPOS and the Singapore Network Information Centre (SGNIC) have partnered to allow IP2SG users to reserve domain names through IPOS’ e-services portal, IP2SG. Click here for more information on SGNIC.

  2. How will IP2SG users benefit from the One-Stop Domain Name Reservation through IP2SG?
    The domain name reservation through IP2SG is free of charge.

  3. Who is eligible for the free reservation of domain names under the SGNIC-IPOS collaboration?
    An applicant who has filed any one of the following forms via IP2SG is eligible for the free reservation of domain name.
    1. Request for Grant of Patent (Form PF1)
    2. Application to Register a Trade Mark, Collective Mark or Certification Mark (Form TM4)
    3. Application For Registration of Design (Form D3)
    This service is applicable only for applications lodged from 9th June 2016 onwards.

  4. What are the prerequisites for the free reservation?
    The prerequisites are as follows:
    1. Login to IP2SG customer portal must be via SingPass.
    2. The applicant should have successfully paid for the application.
  5. Who will own the reserved domain name?
    The applicant in the Form TM4, PF1 or D3 will own the domain name.

  6. If there are multiple applicants in the application form, will the domain name be reserved under all the applicants?
    There is no joint ownership concept for domain names. The domain name will be owned by the first applicant appearing in the list of applicants in Forms TM4, PF1 or D3.

  7. Are there any limits to the number of domain names I can reserve?
    You are limited to one free domain name reservation per IPOS application number.

  8. Are there any restrictions to the type of domain names that I can reserve?
    Under this collaboration, you can only reserve for domain names ending with “.com.sg” or “.sg”. If the applicant is a corporate body, both “.com.sg” and “.sg” are available for reservation. If the applicant is an individual, only “.sg” is available for reservation.
    If you wish to reserve other types of domain names like .org.sg or .edu.sg etc, please approach any of SGNIC’s accredited domain name registrars. You may click here for the list of accredited registrars.

  9. Is "message" a mandatory field when drafting correspondence?
    It is mandatory to enter a message only if there are no attachments.

  10. How do I reserve a domain name?
    You may reserve a domain name upon successful electronic filing of any of forms mentioned in question 1 above. You will find the [Reserve Domain Name] button in the Payment Summary Page displayed after payment. Do take note of the IPOS application number generated by IP2SG and the domain name you have reserved.

  11. If I missed the opportunity to reserve a domain name, can I still reserve it at a later date?
    Yes. You may login to IP2SG customer portal using SingPass and use the [Reserve Domain Name] link in the left menu to reserve a domain name. System will require you to enter the receipt number that was generated when you paid for the Form TM4, PF1 or D3. Do note that this is only applicable to applications filed after 9 June 2016.

  12. How long is the reservation valid for?
    The reservation is valid for 90 days from date of reservation. For example, if a domain name was reserved on 1 July 2016, the domain name should be activated by 28 September 2016, failing which, it will be removed. You should activate the reserved domain name within the 90 days i.e. end of the reservation period.
  13. How do I activate the domain name?
    • To activate the reserved domain name, you have to approach any one of the participating registrars. Click here for details of the participating registrars.
    • b) It is important to submit the following to the registrar:
      • The reserved domain name;
      • IPOS application number; and
      • The SingPass ID of the filer.
  14. How much does activation cost?
    Activation of the reserved domain name is free of charge if you approach any of the participating registrars.

  15. How do I check when the reservation period ends?
    To check the reservation end date, go to www.sgnic.sg and type the domain name in the “Whois” box at the top right hand corner of the website. The "Expired Date" will show the reservation end-date of the reserved domain name.
    Alternatively, you may approach any participating registrars or contact SGNIC hotline at (65) 6659 2534 or email dnq@sgnic.sg to seek clarification.

  16. I have forgotten the domain name that I have reserved. What should I do?
    You may contact SGNIC hotline at (65) 6659 2534 or email dnq@sgnic.sg. Please provide the IPOS application number and filer’s SingPass ID to facilitate checking.

  17. What happens after the reservation period?
    If you did not activate the domain name within 90 days from reservation, the reservation will lapse. The domain name will be made available for the public to apply and use on a first-come-first-serve basis. You cannot reuse the IPOS application number to make another reservation.

  18. What happens to the domain name if the application (TM4, PF1 or D3) does not proceed to registration or grants?
    The domain name reservation and activation is independent of the status of the TM4, PF1 or D3 applications as long as the applications are successfully paid for.


Related information:

Payment modes