What is IP2SG?
IP2SG is your one-stop portal that facilitates online Singapore patents, trade marks and designs related transactions and searches.
Basic Requirements for using IP2SG eServices
Is it mandatory to register for an IP2SG eServices account (“Account”)?
No. The electronic online system (EOS) now has two portals – the public portal and the customer portal. The public portal can be accessed without having to register or log in. The customer portal can only be accessed by users who have registered for an Account. Users are required to log in to access the customer portal.
What are the benefits of registering for an Account?
Registering for an Account provides you with access to the customer portal, which has more functions than the public portal. For example, in the customer portal, a user will be able to track filing and payment details, and be able to send and receive correspondences through the EOS.
Who is eligible to register for an Account?
Anyone with a valid Singapore address for service and a valid SingPass or email address can register for an Individual Account via SingPass or Account via email address.
Corporate accounts are available only to Singapore entities with an UEN. UEN stands for Unique Entity Number. It is a standard identification number for Singapore corporate entities to interact with government agencies. All users in this corporate account should have a SingPass account. SingPass ID is used by residents of Singapore to access e-services offered by government agencies. The account needs to have at least one user designated as an Administrator, who is authorised to manage and transact under the Account. An Administrator can authorise other users to transact under the Account.
Is there an Account registration fee?
No. Account registration is free.
How do I register for an Account?
Account registration can be done online. Please click on New Account and fill up the account registration form.
When will my Account be activated?
Your account will be activated immediately upon successful registration.
Is a Netrust Certificate required for Account registration?
Changes to the Account and Password Reset
How do I terminate a user or an Account?
An Administrator can terminate User accounts or other Administrator accounts via the “Manage User” function in the customer portal.
What is the procedure for updating Account, Administrator or User information?
Please refer to our user manual for details, available here.
I have forgotten my SingPass password. What should I do?
Please refer to the SingPass website for details, available here.
Hardware/ Software Requirements
What are the recommended hardware / software requirements for the use of IP2SG eServices?
To achieve a reasonable level of performance, please ensure you have the required hardware and software as set out on the user manual, available here.
What can I do if I do not have the required hardware or software?
IPOS has the appropriate computers available at our office for public use. Please approach our staff should you need to use them.
Online Filing/ Submissions
What type of Forms can be filed on IP2SG?
Details on the Patents Forms, Trade Marks Forms, Designs Forms, Common Forms and hearings-related Forms may be found on the IP2SG website here.
Do I need to submit a paper copy of my submission after filing it electronically with IP2SG?
No. Such copies would be treated as separate submissions. Duplicate submissions may cause confusion and delay the processing of your forms.
Please note that there could be exceptions to this in hearings-related matters. The Registrar may, at his discretion, request for hard copies of any documents submitted electronically. For example, if a contentious matter proceeds to an interlocutory or a full hearing, the Registrar may, after consulting with the parties, give directions as to the filing of paper copies of the written submissions and bundles of authorities. This will enable hearing officers and agents to better refer to these documents during the hearings.
What if the file size of my submission by electronic submission via EOS (e.g. of the patent specifications) exceeds the 100-megabyte (100MB) limit?
In the event that the 100MB file size limit is exceeded:
When can I file my patent, trade mark or design application online?
IPOS will accept online filings 24 hours a day, 7 days a week, subject to availability of the server, which will be under maintenance from time to time.
Do I need to file a cover letter with my electronic submission?
A cover letter is not mandatory for electronic submissions, but if needed, a cover letter can be optionally attached to electronic submissions to provide additional information.
How will I know if IPOS has received my electronic form submission and payment?
Upon successful complete transmission of the electronic form, accompanying documents (if any) and payment, a receipt will be generated and displayed. Applicants can print this receipt for record purposes. The technology involved in checking the completeness and integrity of your transmission is part of the standard protocols used for online transmissions.
Why am I unable to see or print the payment receipt immediately after payment?
This could mean that the pop-up blocker is enabled. The payment receipt launches itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the user manual, available here.
Where can I find records of my transactions in the payment history and records of my submissions?
Records of your payment transactions are available in the payment history. Please note that you have to be granted Finance Administrator Role rights to retrieve payment receipts. Records of your submissions (e.g. copies of submitted forms) are available under My Filing History / My Clients' Filing History.
How is the lodgement date accorded for an online submission of a Patents Form via the EOS?
The online submission via the EOS consists of the Patents Form, fee and accompanying documents (if any). Where the Patents Form and accompanying documents (if any) are submitted online via the EOS, the lodgement date of the submission is the day the Patents Form and fee is completely and successfully received at IPOS, as shown on the receipt generated upon their successful complete transmission. Where the Patents Form is submitted online via the EOS and accompanying documents are submitted on portable media, the lodgement date of the submission is the date the portable media is received by IPOS.
What is the Online Save Feature for Patents, Trade Marks and Registered Designs Forms?
The Online Save Feature is available for all Patents, Trade Marks and Registered Designs Forms ("Forms"). It allows you to save the details which you have keyed into the online Forms on our server for a maximum of 90 days. You must complete the submission or re-save the details before the end of the 90 days, or the details will be deleted. There is no limit on the number of electronic Forms that a user can save.
Why are the addresses of applicants not auto-populated by the system when some applicants are selected from an applicant dropdown list?
This may occur for some applicants on the first instance the applicant is selected. In such cases, please enter the applicant's address. Subsequently, when the same applicant is selected, the applicant's address will be auto-populated by the system.
Why is the IP2SG website connection so slow?
We are working with our vendor to rectify the technical issues to improve the response and connection time of the IP2SG website. Please note that the file download/upload speed is dependent on your network's available bandwidth and file size. We apologise for any inconvenience caused.
Why are the eNets and SingPass website connections so slow?
If you have enquiries regarding technical issues with the eNets and SingPass websites, we can assist to escalate your enquiries to the technical staff of the eNets and SingPass websites.
Why can’t I see anything when I try to view individual application records?
This could mean that the pop-up blocker is enabled. The application launches itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the user manual, available here.
Why are P-No. and publication numbers no longer issued? Have they been replaced?
Previously, upon the filing of a patent application, it would be given an application number. Upon the publication of this patent application, it would be given a publication number, which would also be used as the P-No. upon the patent being granted. To simplify Patents processing, this publication number / P-No. is no longer being issued or used. Moving forward, all patent applications and subsequent patent grants will be referred to by their application numbers.
In IP2SG, what is the application number format for Patents-related matters?
The following table explains the new IP2SG application number format for Patents-related matters:
Old format used in ePatents system
New format used in IP2SG system
<YY> <5 digits>-<1 check digit>
Note that <YY> indicates the last two digits of the year.
<YYYY><5 digits><1 check digit>
Note that <YYYY> indicates the four-digit year and there is no dash before the check digit.
2000s patent applications
<YYYY><5 digits>-<1 check digit>
<YYYY><5 digits><1 check digit>
Note that there is no dash before the check digit.
For all filings filed via IP2SG, the application number format is: <NN><YYYY><12345><C>, where:
In IP2SG, what is the application number format for Trade Marks-related matters?
For all trade marks filings filed via IP2SG, the application number format is:
In IP2SG, what is the application number format for Registered Designs-related matters?
The following table explains the new IP2SG application number format for Registered Designs-related matters:
Old format used in eDesigns System
D <YYYY>/<running number>/<check Alphabet>
Note that <YYYY> indicates the four-digit year.
e.g. D 2001/1510/B
D<year><running number><check Alphabet>
Note that <YYYY> indicates the four-digit year and there is no space before the year.
Applications prior to 13 November 2000
DU<YYYY>/<running number>/<check Alphabet>
DU<year><running number><check Alphabet>
Preparation of Documents for Electronic Submission
What file format must electronically-submitted documents be in?
Generally, all electronically-submitted documents, other than the online Patents, Trade Marks and Registered Designs Forms, must be in Portable Document Format (“PDF”). Text-searchable PDF documents are recommended. Submitting information in PDF guarantees that information is identically represented in different environments and retains the integrity of the data. Other acceptable electronic formats will be reflected at the point of uploading the document.
How should applicants prepare the patent specifications before attaching them to the online Patent Forms?
What is the recommended image resolution for electronic submission?
It is recommended that PDF text documents be scanned at a resolution of 200 dpi. Drawings should be scanned at a resolution of 300 dpi. For patent-related filings, all images should be saved as black-and-white, or grayscale. You may wish to crop the images to reduce the surrounding white space.
Portable Media Submission to IPOS (for files which exceed 100MB)
When should I use portable media?
You will need to submit documents on portable media should the relevant documents accompanying any of the Patents, Trade Marks and Registered Designs Forms submitted via the EOS exceed the 100MB limit for online submissions.
What kind of portable media can I use?
Currently, Recordable Compact Disks (“CD-R”) and Recordable Digital Versatile Disks (“DVD-R”) are the accepted forms of portable media. Please note that submitted portable media will not be returned.
What should I take note of when using portable media to submit documents?
Submissions made on portable media will be treated as received by the Registry in the same manner as submissions made by way of paper documents as provided in the Patents Rules. Portable media sent to the Registry must be prepared in accordance with the instructions below and must be accompanied by proof of payment, to be considered submitted:
What modes of payment are available?
The available modes of payment are:
eNETS Credit is an online credit card payment gateway operated by Network For Electronic Transfers Singapore (“NETS”). Only payment by MASTERCARD and VISA are acceptable.
eNETS Direct Debit is an online payment mode which allows users with DBS/POSB, OCBC, UOB or Citibank Internet Banking accounts to make online payments by direct debit.
For Inter-bank GIRO payment, please complete and submit a GIRO form to IPOS (available here). Activation of the GIRO account will take about a week depending on your bank’s procedures. You will be notified by email when GIRO is activated.
What happens if I cannot make my submission or payment online because the website / system is unavailable?
IPOS will endeavour to ensure that essential services continue with the least possible disruption or delay.
In the event that the EOS is unavailable for an extended period of time, a message will be placed on the IPOS website and the IP2SG website. Under these circumstances, you are encouraged to submit date-sensitive transactions by hand to the Registry. Please file a paper copy of your submission or the form (available here).
Please note that it remains your responsibility to ensure that deadlines are met. Unless otherwise notified, you should assume that the deadlines continue to apply. You are encouraged to address important deadlines ahead of time to minimise the risk of affecting your interests or your clients' interests.
IPOS Facilities to Assist in Online Filing via the EOS
How will IPOS assist us if we do not have the necessary resources to do online filing via EOS?
- Self-Help Facilities
IPOS has a computer workspace with a scanner, Adobe PDF Writer software and a CD-R/DVD-R Writer for conversion of paper documents into digital format. The terminal may also be used for online filing via EOS and electronic media preparation.
- Service Bureau
A service bureau will be available to assist applicants in converting their paper documents to an electronic format. Paper documents will be scanned and submitted for applicants at a fee. Applicants will be notified to collect their paper documents.
In order to make use of the service bureau, please submit a Service Bureau Request Form (available here) with your paper documents to the Registry or through the Patents Deposit Box (for patent-related filings only) with the relevant fees and service bureau charges.
§ Patents Deposit Box
The Patents Deposit Box is available at IPOS’ office to receive patent submissions after our hours of business, which can be used for the following patent-related submissions:
IP2SG Search Feature
Kindly note that IPOS is not able to guarantee the accuracy of the search results. Please view the full terms, conditions and disclaimers of use on the IP2SG website.
What types of search are available on IP2SG?
- Simple Search.
- Advanced Search.
- Abstract & Specification Search.
- Journal Search.
The full list of search criteria available can be found in the search interface here.
What information is available in the Patent Register?
The Patents Register contains basic bibliographic information, status information (e.g. events which have occurred) and renewal details. For applications filed after the commencement of the new legislation on 14 February 2014, entries on the Patents Register would be made only when the applications are published (i.e. when the abstract has been published and the file is made available for public inspection).
What is a Patent Specification?
The Patent Specification refers to the description, claims and drawings (if any) of the invention. An applicant is required to fully disclose his invention in the application (i.e. what it is and how it works). Specifications are only available for published applications and patents (i.e. made available for public inspection).
Is information on patents filed outside Singapore available on the IP2SG website?
No. The IP2SG database only contains information on Singapore patent applications and patents.
How can I find out more about patent applications and patent-related procedures?
Please visit the IPOS website for more information. Alternatively, you may submit your enquiry here.
How long will it take for the IP2SG database to be updated with information from online submissions via the EOS?
The IP2SG database will, as far as possible, be updated within the same day the online submissions via the EOS are successfully made.
Do I need to be a registered user to perform searches and/or download information?
No. You do not have to be a registered user to access these services. Use of the search engine and downloading of information are available on the public portal.
Is it possible to request for the inspection of a file?
Yes, you may request to do so for patents applications and registered designs applications by submitting a request on Form CM10 to IPOS. Please note that Form CM10 is only available for electronic filing via the EOS by a registered user. Once the file is ready for inspection, you will be notified to inspect the file electronically on the IP2SG website.
How do I search for similar trade marks on IP2SG?
To search for similar trade marks on IP2SG, please visit the Public Search & Enquiry section and select from one of the following search options: Word Only, Image Only, Word and Image, Word or Image.
How do I conduct a registered designs search on IP2SG?
To conduct a registered designs search on IP2SG, please visit the Public Search & Enquiry section and select from, among others, the following search options: class and sub-class, article name, status of designs, etc.
eJournals & Downloads
What software should I use to view the Patents, Trade Marks and Registered Designs eJournal?
Adobe Acrobat Reader version 4.0 or above is needed to view these eJournals.
How long will each issue of the Patents, Trade Marks and Registered Designs eJournal be available on the IP2SG website?
Each issue of the eJournals will be available free-of-charge on the IP2SG website for three months.
How do I obtain past issues of the Patents, Trade Marks and Registered Designs eJournals which are not available on the IP2SG website?
To obtain copies of past issues of eJournals which are not available on the IP2SG website, please contact us here.
Correspondence Module (eCommunications)
What is the correspondence module?
The correspondence module is the part of the customer portal that handles correspondence. This module will be used to send and receive correspondence to and from IPOS electronically. It will replace sending and receiving of correspondence to and from IPOS via fax and/or post. Only users who have registered for an IP2SG account will have access to this module.
What is the disk space allocated for the correspondence module?
There is no disk space limit. However, it is recommended to do regular housekeeping to avoid compromising on performance.
Can I retrieve a deleted correspondence?
No, it is not possible to retrieve a deleted correspondence. The system checks that the correspondence has been downloaded before allowing the user to delete it. You may also wish to back up the downloaded correspondence. Downloaded correspondence are indicated by the icon .
What roles can be allocated to users of the correspondence module?
Different roles can be assigned to users. The following are the roles available for users of the correspondence module.
access the correspondence audit trail.
What are the recommended minimum roles that need to be assigned to a user who will regularly send and receive correspondence?
The following roles are recommended:
Is there a limit to the number of folders that can be created?
Up to 500 folders can be created per IP2SG account.
Will there be a list of correspondence sent to and received from IPOS?
A summary of the correspondence that a user sent to and received from IPOS will be sent by email at the end of the day to the user's email address as indicated in the user’s account details. This end-of-day correspondence summary email cannot be found in the customer portal.
What happens to the correspondence when a user leaves a firm?
All correspondence can be assigned to another user. Please note that a user account can be terminated only after all correspondence have been reassigned to another user.
What happens to a user’s draft correspondence when he or she is on leave?
The draft can be assigned to another user. The Correspondence Administrator will be able to view drafts created by users and assign the drafts to other users.
Is "message" a mandatory field when drafting correspondence?
It is mandatory to enter a message only if there are no attachments.
Are all actions taken by an administrator on unassigned correspondence synchronised among the other administrators?
Actions taken by an administrator on unassigned correspondence will be synchronised among the other administrators except when replies are made to correspondence. For example, if an administrator moves correspondence to a new folder, the other administrators will see that the correspondence has been moved to the new folder. However, if an administrator replies to the correspondence, the reply will only be stored in the Sent folder of that administrator who replied. Another administrator who wishes to see this reply may search for it by using the "Search Correspondence" module.
What happens to correspondence which is assigned by an administrator to a user?
When an administrator assigns correspondence to one user, this correspondence will be moved to the user’s correspondence module and will no longer appear in the administrator’s correspondence module. The administrator can still use the “Search Correspondence” module to search for this assigned correspondence and take the necessary action on this assigned correspondence as if it is still in the administrator’s correspondence module.
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