What is IP2SG?
IP2SG is your one-stop portal that facilitates online Singapore patents-related transactions and searches.
Basic Requirements for using IP2SG eServices
Is it mandatory to register for an IP2SG eServices account (“Account”)?
No. The electronic filing system has been revamped. There are two online portals – the public portal and the customer portal. The public portal can be accessed without having to register or log in. The customer portal requires users to register for an account. Log-in is required to access the customer portal.
What are the benefits of registering for an Account?
Registering for an Account gives access to the customer portal, which has more functions than the public portal. For example, in the customer portal, a user will be able to track filing and payment details, and be able to send and receive correspondences through the system.
Who is eligible to register for an Account?
Anyone or any company can register for an Account. A Singapore address for service and a valid SingPass is needed to register for and use the Account. At least 1 user has to be designated as an Administrator, authorised to manage and transact under the Account. Other Users, can be authorised to transact under the Account.
Is there an Account registration fee?
No. Registration is free.
How do I register for an Account?
Registration can be done online here or manually.
To register for an Account online, the business or corporation must also have a Singapore Unique Entity Number ("UEN"). For the registration of individuals, and registration of businesses or corporations without a Singapore UEN, please submit the registration form, which is available here to IPOS by email or post. IPOS will issue an entity code for Account registration.
When will my Account be activated?
If registering online, your Account will be immediately activated upon successful registration. For manual registration, the Account will be activated within 3 to 5 working days. You will be informed once your account is activated.
Is a Netrust Certificate required for Account registration?
Changes to the Account and Password Reset
How do I terminate a user or an Account?
An Administrator can delete Users or other Administrators via the administration function. To terminate the Account, a written notice must be sent to IPOS.
What is the procedure for updating Account, Administrator or User information?
Please refer to our user manual for details here.
I have forgotten my SingPass password. What should I do?
Please refer to the SingPass website for details here.
Hardware/ Software Requirements
What are the recommended hardware / software requirements for the use of IP2SG eServices?
To achieve a reasonable level of performance, please ensure you have the required hardware and software as set out on the IP2SG website here.
What can I do if I do not have the required hardware or software?
IPOS has the appropriate computers available at our office for public use. Please approach our staff should you need to use them.
Online Filing/ Submissions
What type of Patents Forms can be filed on IP2SG?
Details on the Patents Forms available at IP2SG may be found on the IP2SG website here.
Do I need to submit a paper copy of my submission after filing it electronically with IP2SG?
No. Such copies would be treated as separate submissions. Duplicate submissions may cause confusion and delay the processing of your forms.
What if the file size of my submission (e.g. of the patent specifications) exceeds the 100-megabyte (100MB) limit?
In the event that the 100MB file size limit is exceeded:
When can I file my patent application online?
IPOS will accept online filings 24 hours a day, 7 days a week, subject to availability of the server, which will be under maintenance from time to time.
Do I need to file a cover letter with my electronic submission?
A cover letter is not mandatory for electronic submissions. However, should you wish to provide us with additional information, a cover letter can be optionally attached to electronic submissions.
How will I know if IPOS has received my electronic form submission?
An online "Acknowledgment and Receipt" page will be generated and displayed after every submission. The "Acknowledgement and Receipt" page can be printed for your record. The technology involved in checking the completeness and integrity of your transmission is part of the standard protocols used for online transmissions.
How will I know that IPOS has received my payment?
After payment is made, a receipt will be generated and displayed. Applicants can print this page for record purposes.
Why can't I see/print the payment receipt immediately after payment?
This could mean that the pop-up blocker is enabled. The payment receipt launches itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the IPOS User Manual for IP2SG IT Requirements, available here.
Why can't I see records of my transactions in the payment history?
To retrieve payment receipts, you have to be granted Finance Administrator Role rights in order to see records of your payment transactions in the payment history. To retrieve a copy of a submitted form, records of your submissions can be found under My Filing History / My Clients' Filing History.
How is the lodgement date accorded for an online submission?
What is the Online Save Feature for Patents Forms?
This feature is available for all Patents Forms. It allows you to save the details which you have keyed into the online Patents Forms on our server for a maximum of 30 days. You must complete the submission or re-save the details before the end of the 30 days, or the details will be deleted. There is no limit on the number of electronic Patents Forms that a user can save.
Why are the addresses of applicants not auto-populated when applicants are selected from an applicant dropdown list?
This may occur for some applicants on the first instance the applicant is selected. In such cases, please enter the applicant's address. Subsequently, when the same applicant is selected, the applicant's address will be auto-populated by the system.
Why is the IP2SG website connection so slow?
We are working with our vendor to rectify the technical issues to improve the response and connection time of the IP2SG website. Please note that the file download/upload speed is dependent on your network's available bandwidth and file size. We apologise for any inconvenience caused.
Why are the eNets and SingPass website connections so slow?
If you have enquiries regarding technical issues with the eNets and SingPass websites, we can assist to escalate your enquiries to the technical staff of the eNets and SingPass websites.
Why can’t I see anything when I try to access individual application records?
If you click on an individual application record and nothing appears to happen, it could mean that your pop-up blocker is enabled. The application window will launch itself into a new window, which some pop-up blockers could flag as a malicious pop-up. Instructions on how to disable pop-up blockers can be found in the IPOS User Manual for IP2SG IT Requirements, available here.
Why are P-No. and publication numbers no longer issued? Have they been replaced?
Previously, a patent application would be given an application number upon the filing of the application, and when it is published, it would be given another number that would be used as the publication number. When the patent application is granted, the publication number would also be used as the P-No. To simplify matters, this publication number / P-No. is no longer being issued or used. All patent applications and subsequent patent grants will be referred to by their application numbers.
In IP2SG, what is the application number format for Patents-related matters?
The following table explains the new IP2SG application number format for Patents-related matters:
Old format used in ePatents system
New format used in IP2SG system
<YY> <5 digits>-<1 check digit>
Note that <YY> indicates the last two digits of the year.
<YYYY><5 digits><1 check digit>
Note that <YYYY> indicates the four-digit year and there is no dash before the check digit.
2000s patent applications
<YYYY><5 digits>-<1 check digit>
<YYYY><5 digits><1 check digit>
Note that there is no dash before the check digit.
For all filings filed via IP2SG, the application number format is: <NN><YYYY><12345><C>, where:
§ <NN> indicates the type of application, e.g. ‘10’ is for PF1 applications, ‘11’ is for PF37 applications via PCT.
§ <YYYY> indicates the year during which the number is assigned.
§ <12345> is the serial number for the application.
§ <C> is an assigned alphabet, from P-Y.
§ Example for PF1 application: 10201300005Y
Preparation of Documents for Electronic Submission
What file format must electronically-submitted documents be in?
All electronically submitted documents must be in Portable Document Format (“PDF”). Text-searchable PDF documents are recommended. Submitting information in PDF guarantees that information is identically represented in different environments and retains the integrity of the data.
How should applicants prepare the patent specifications before attaching them to the online Patent Forms?
What is the recommended image resolution for electronic submission?
It is recommended that PDF text documents be scanned at a resolution of 200 dpi. Drawings should be scanned at a resolution of 300 dpi. All images should be saved as black and white, or gray-scale. You may wish to crop the images to reduce the surrounding white space.
Portable Media Submission to IPOS (for files which exceed 100MB)
When should I use portable media?
You will need to submit documents on portable media should the attachments to the Patents Forms exceed the 100MB limit for online submissions.
What kind of portable media can I use?
Currently, Compact Disc Recordable (“CD-R”) and Digital Versatile Disc Recordable (“DVD-R”) media are accepted. Please note that submitted portable media will not be returned.
What should I take note of when using portable media to submit documents?
Submissions made on portable media will be treated as received by the Registry in the same manner as submissions made by way of paper documents as provided in the Patents Rules. Portable media sent to the Registry must be prepared in accordance with the instructions below and must be accompanied by proof of payment, to be considered submitted:
What modes of payment are available?
The available modes of payment are:
eNETS Credit is an online credit card payment gateway operated by Network For Electronic Transfers Singapore (“NETS”). Only payment by MASTERCARD and VISA are acceptable.
eNETS Direct Debit is an online payment mode which allows users with DBS/POSB, OCBC, UOB or Citibank Internet Banking accounts to make online payments by direct debit.
For Interbank GIRO payment, please complete and submit a GIRO form to IPOS (available here). Activation of the GIRO account will take about a week depending on your bank’s procedures. You will be notified by email when GIRO is activated.
What happens if I cannot make my submission or payment online because the website / system is unavailable?
IPOS will endeavour to ensure that essential services continue with the least possible disruption or delay.
In the event that any of the online facilities is rendered temporarily unavailable for an extended period of time, a message will be displayed on the webpage. Under these circumstances, you are encouraged to submit date-sensitive transactions by hand to the Registry. Please file a paper copy of your submission or the form (available here on the IPOS website).
Please note that it remains your responsibility to ensure that deadlines are met. Unless otherwise notified, you should assume that the deadlines continue to apply. You are encouraged to address important deadlines ahead of time to minimise the risk of affecting your interests or your clients' interests.
IPOS Facilities to Assist in Online Filing
How will IPOS assist us if we do not have the necessary resources to do e-filing?
§ Self Help Facilities
IPOS has a computer workspace with a scanner, Adobe PDF Writer software and a CD-R Writer for conversion of paper documents into a digital format. The terminal may also be used for online submissions electronic media preparation.
§ Service Bureau
A service bureau will be available to assist applicants in converting their paper documents to an electronic format. Paper documents will be scanned and submitted for applicants at a fee. Applicants will be notified to collect their paper documents.
In order to make use of the service bureau, please submit a Service Bureau Request Form (available here on the IPOS website) with your paper documents to the Registry or through the Patents Deposit Box with the relevant fees and service bureau charges.
§ Patents Deposit Box
A Patents Deposit Box will be available at IPOS’ office to receive patent submissions after office hours.
The Patents Deposit Box can be used for a variety of patents submissions:
· Media submissions (for forms that have been submitted electronically, but exceeds the attachment upload limit); and
· Paper submissions.
IP2SG Search Feature
Kindly note that IPOS is not able to guarantee the accuracy of the search results. Please view the full terms, conditions and disclaimers of use on the IP2SG website.
What types of search are available on IP2SG?
§ Simple Search.
§ Advanced Search.
§ Abstract & Specification Search.
§ Journal Search.
The full list of search criteria available can be found in the search interface here.
What information is available in the Patent Register?
The Patents Register contains basic bibliographic information, status information (e.g. events which have occurred) and renewal details. For applications filed after the commencement of the new legislation on 14 February 2014, entries on the Register would be made only when the applications are published (i.e. when abstract has been published and the file is made available for public inspection).
What is a Patent Specification?
The Patent Specification refers to the description, claims and drawings (if any) of the invention. An applicant is required to fully disclose his invention in the application (i.e. what it is and how it works). Specifications are only available for published applications and patents (i.e. made available for public inspection).
Is information on patents filed outside Singapore available on the IP2SG website?
No. The IP2SG database only contains information on Singapore patent applications and patents.
How can I find out more about patent applications and patent-related procedures?
Please visit the IPOS website for more information. Alternatively, you may submit your enquiry here.
How long will it take for the IP2SG database to be updated with information from online submissions?
The IP2SG database will be updated within the same day the online submissions are successfully made.
Do I need to be a registered user to perform patent searches and/or download published patent information?
No. You do not have to be a registered user to access these services. Use of the search engine and downloading of published patent information (i.e. published patent specifications, patent register and renewal details) are available on the public portal .
Is it possible to obtain the specification of a particular patent before it is available online?
You may submit Form CM10 to IPOS to request for a copy of the specification or a Patents Form 44 to request for information on a particular application. Please note that Service Bureau charges will apply for requests submitted in paper. Alternatively, you may file the forms online as a registered user.
Why can’t I see the titles of the inventions in the search results when I perform a Patents keyword search under the Simple Search tab with the Search Type ‘Patents Abstract and Specification’?
We are working with our vendor to rectify this technical issue so that the titles of the inventions will be displayed in these search results.
eJournals & Downloads
What software should I use to view the Patents eJournal?
Adobe Acrobat Reader version 4.0 or above is needed to view the Patents eJournal.
How long will each issue of the eJournal be available online?
Each issue of the Journal will be online for three months.
How much does it cost to download the eJournal?
The eJournal can be downloaded without charge.
How do I obtain past issues of the Patents eJournal?
To obtain copies of past issues, please contact us here. Copies of past issues are only available on CD-R, and is charged at $10 for Journal A and $36 for Journal B.
Correspondence Module (eCommunications)
What is the correspondence module?
The correspondence module is the part of the customer portal that handles correspondence. This module will be used to send and receive correspondence to and from IPOS electronically. It will replace sending and receiving of correspondence to and from IPOS via fax and/or post. Only IP2SG account holders will have access to this module.
What is the disk space allocated for the correspondence module?
20GB of disk space is allocated to the correspondence module of each IP2SG account. All users under one IP2SG account will have a combined disk space of 20GB. If more space is needed, please contact IPOS.
Will the archive folder take up disk space?
Yes, the archive folder will take up disk space. It is advisable to do regular housekeeping to free up disk space.
Can I retrieve a deleted correspondence?
No, it is not possible to retrieve a deleted correspondence. The system checks that the correspondence has been downloaded before allowing the user to delete it. You may also wish to backup the downloaded correspondence.
What roles can be allocated to users of the correspondence module?
Different roles can be assigned to users. The following are the roles available for users of the correspondence module.
§ Send Correspondence – The user can reply to correspondence and send ad-hoc correspondence.
§ Download Correspondence – The user can download correspondence.
§ Move Correspondence – The user can move correspondence from one folder to another.
§ Assign Correspondence – The user can assign correspondence from one user to another.
§ Archive Correspondence – The user can route correspondence from other folders to the archive folder.
§ Delete Correspondence – The user can delete correspondence from the correspondence module.
§ Correspondence Admin – The user is able to perform all the above functions. In addition to the above, the user also has access to the "Manage Correspondence" function which allows him to :
· change settings related to the correspondence module;
· create folders; and
· access the correspondence audit trail.
What are the recommended minimum roles that need to be assigned to a user who will regularly send and receive correspondence?
The following roles are recommended:
§ Send Correspondence.
§ Download Correspondence.
§ Move Correspondence.
Is there a limit to the number of folders that can be created?
Up to 100 folders can be created per IP2SG account.
Will there be a list of correspondence sent to and received from IPOS?
A summary of the correspondence that a user sent to and received from IPOS will be sent by email at the end of the day to the user's email address as indicated in the user’s account details. This end-of-day correspondence summary email cannot be found in the customer portal.
What happens to the correspondence when a user leaves a firm?
All correspondence can be assigned to another user. Please note that a user account can be terminated only after all correspondence have been reassigned to another user.
What happens to a user’s draft correspondence when he or she is on leave?
The draft can be assigned to another user. The Correspondence Administrator will be able to view drafts created by users and assign the drafts to other users.
Is "message" a mandatory field while drafting a correspondence?
It is mandatory to enter a message only if there are no attachments.
How do we mass delete correspondence?
Users who are assigned the "Delete Correspondence" role can mass delete correspondence. Correspondence can be deleted only if they have been downloaded, which can be identified by this icon under the status.
Users who are not assigned the "Delete Correspondence" role should move correspondence to be deleted to a designated folder. It is recommended to assign the "Move Correspondence" role to users who will regularly use the correspondence module. The correspondence can then be assigned to a user who is assigned the "Delete Correspondence" role for deletion. Please note that when correspondence are assigned to another user for deletion, the correspondence need to be downloaded before it can be deleted.